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Frequently Asked Questions

  1. What is Seva Call?
    Seva Call is a service that connects you to consumers in need of services that you offer. After signing up for Seva Call, you will periodically get calls from our automated system which describes the consumer's problem, location, and time they would like to be serviced. After listening to this message, you can choose to get connected to the consumer by pressing '5'. If you get connected and have a conversation with them, you will be charged a fee. If you choose not to or do not have a conversation, then you do not pay anything. This is known as our Pay Per Conversation™ advertising model.
  2. How can Seva Call help my company?
    Seva Call can help your company connect with consumers who are looking for your services!
  3. Is there a fee to use Seva Call?
    Yes, but only when your company has a conversation with a consumer through the Seva Call system. This is known as our Pay Per Conversation™ advertising model, and since our system records every conversation, we can verify if your company has had a real conversation with the consumer. Seva Call will broadcast service requests which include: a description, desired appointment dates and times, and location to your company for FREE and give you the option to talk to the consumer instantly!
  4. Does my company pay a fee if we choose not to respond to a service request?
    Nope! Seva Call only charges a fee when your company has a conversation with a consumer.
  5. How will service requests be broadcasted to my company?
    Seva Call primarily uses phone calls and e-mails to broadcast service requests. In addition, we offer text message alerts for an additional fee.
  6. How will my company be connected to the consumer?
    Seva Call will call your company first with the details of the service request where you will have the option to talk to the consumer in real time. Once you accept, we will call the consumer and bridge the calls. In addition, your company can respond to an e-mail or text message by calling our toll-free number.
  7. How can my company be sure that the connections we pay for are of high quality?
    Your company can review every service request and decide on the ones that are best for you BEFORE being connected to the consumer. Additionally, you can log into your account and listen to any conversation you had with any consumer and verify the request was high quality. Remember that you only pay when you have had a real conversation with a consumer through our system, also known as our Pay Per Conversation™ advertising model.
  8. Will my company still be charged if the consumer chooses not to do business with me?
    Yes, we charge for each conversation (Pay Per Conversation™). Keep in mind that your company prescreens and accepts every request before we connect you to the consumer. Therefore, closing a customer and earning their business is completely in your hands.
  9. How much will my company be charged for each accepted service request?
    The fee charged will be determined by your bid for each service category. Your bid is how much you are willing to pay for each conversation you have through our system. You can choose your bid as long as it is above the minimum for your service category. A higher bid influences your Seva Score™ and can result in having a conversation before competitors with lower bids. Keep in mind, the Seva Score™ is also based on consumer ratings, analytics that track how often you accept and have conversations with consumers, and other key metrics.
  10. Will my company be one of many that will connect with the consumer?
    No. Seva Call only connects each consumer to a maximum of three companies.
  11. What determines the order in which the consumer will receive my phone call versus that of a competitor?
    Your company’s Seva Score™ will determine the order in which the consumer will receive your phone call. The Seva Score™ is calculated based on your current bid, consumer ratings, analytics that track how often you accept and have conversations with consumers, and other metrics. Your company’s Seva Score™ does change over time with changes to your bid, new ratings and reviews from consumers and our analytics that we monitor.
  12. How will my company know how my Seva Score™ compares to those of my competitors?
    At the current moment, Seva Call does not release your Seva Score™. One thing we do allow you to see is how your bid compares with other competitors in the area by showing you the minimum and the high bid for your service category.
  13. Will there be a way to track how many service requests my company has accepted?
    Yes. Once logged in there is an activity page where your company can view all the service requests you have accepted.
  14. Does my company have to pay in advance for service requests?
    No. Seva Call does not require your company to pre-pay. There are three methods of payment:
    a)

    b)


    c)


    Pay as You Go: Your credit card will be charged for each conversation. With this methods there is an additional processing fee for each conversation due to the credit card processing fees we incur.
    Monthly Recharge: Your credit card will be charged each month to recharge amount that you pre-select. For each conversation, your balance will be depleted by your bid amount. If your account balance is depleted before the end of the money, your call frequency and priority will drop until the recharge occurs the following month. You can always request a refund of your account balance at any time.
    Auto-Recharge: Your credit card will initially be charged to the Auto Recharge amount you select. For each conversation, your balance will be depleted by your bid amount. When your account balance reaches the minimum that you also select, you will be recharged to the Auto Recharge amount.
  15. Are there any spending requirements or a minimum contract length?
    NO! There is never a minimum spending commitment when you sign up with Seva Call. There is not a minimum contract length or other 'lock-in' rules that apply. You may cancel your account at any time for any reason.
  16. How many service requests can my company expect?
    The number of service requests your company gets depends on the consumer demand for your services in your local area and your Seva Score™. Keep in mind there is no commitment and no monthly fees. If we do not have any conversations with consumers who are in need of your services through our system, you pay nothing.
  17. Where did the name Seva Call come from?
    "Seva" comes from the Sanskrit language meaning service. In addition, "Seva" refers to selfless service and giving back to the community which our team strongly believes in.